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FREQUENTLY ASKED QUESTIONS

We understand that choosing the right property services provider involves trust, clarity, and confidence. That’s why we’ve compiled answers to some of the most frequently asked questions about our work, coverage, compliance, and capabilities. If you don’t find what you’re looking for here, our team are available to provide tailored guidance and further information.

What areas do you operate in?

We serve clients across Greater London and nearby areas, delivering flexible, high-quality property solutions tailored to the housing sector.

Do you work with private landlords?

Yes, we specialise in public and private sector contracts, however we also support private landlords

Is waste disposal included in services?

Yes, we provide licensed waste removal in accordance with regulations, prioritising recycling, compliance, and environmentally responsible disposal practices.

Can you handle urgent service requests?

Absolutely. We offer fast mobilisation for urgent removals, void clearances, and other time-sensitive tasks, subject to availability and job requirements.

Are your staff fully trained professionals?

Yes, our team members are trained, vetted, and experienced in housing-sector work, ensuring safe, respectful service delivery on every project.

Are you insured for all works?

We hold comprehensive insurance cover including Public Liability, Employers’ Liability, and Goods in Transit—protecting clients and operations at all times.

Can I request a bespoke service?

Yes. We welcome enquiries for tailored support and ad-hoc requests—simply contact us with your details to discuss feasibility and pricing.

Do you charge for initial quotes?

No. All quotes are free and without obligation. We assess each request and provide tailored pricing based on your specific requirements.

What types of cleaning do you offer?

We offer end-of-tenancy, deep, void, and environmental cleaning services, all delivered to meet strict housing and hygiene compliance standards.

Do you provide hoarding support services?

Yes. Our team is trained to handle sensitive hoarding situations with empathy, discretion, and a safeguarding-informed, multi-agency approach.